Isuzu drivers can look forward to improved services: As of 1 February 2016, the customer loyalty specialist Real Garant and vehicle importer Isuzu announced a new partnership. The model D-Max features an additional quality criterion: a 3+2 year warranty.
The new Isuzu D-Max offers a 3+2 year warranty and is available for sale immediately in Germany, Austria, the Czech Republic and Slovakia. The first three years are covered by a traditional manufacturer’s warranty from the Japanese manufacturer. The following two years are optional, and are offered as an extended new vehicle warranty by Real Garant.
With the warranty, the manufacturer contributes directly to vehicle sales by providing dealers a higher quality product and a new sales argument.
Should unexpected damage occur during the warranty period, the customer is automatically referred back to the dealership. This feature not only generates additional revenue, it also increases workshop utilisation and customer loyalty.
But dealerships are not the only ones to benefit from the new offer. The new vehicle extended warranty also provides financial security for end customers: With their purchase of a D-Max, they are protected for five years from high repair costs.
Both companies expressed their delight with the deal. “We greatly look forward to our partnership with Isuzu. After a long period of discussion, our new warranty programme can finally enter into effect”, says Daniel König, Head of Sales Germany at Real Garant Versicherung AG. The car manufacturer is also a firm believer in the collaboration: “Real Garant is a partner on which we can rely. Both our buyers and our dealers will profit from the extension of the warranty’s length. We’ve orchestrated a classic win-win situation”, says Udo Emmerling, Managing COO of ISUZU Sales Germany GmbH.