Real Garant is celebrating its tenth anniversary in Hungary this September. During this time, the team has captured the market, and with great passion has become one of the country’s leading warranty insurers.
Real Garant launched in Hungary in 2010. Under the direction of Micheal Erb, General Manager CEE, Adam and Adam – as they are affectionately known in-house – introduced new vehicle extended warranties to the market. Success soon proved them right: Just a year after entering the market, Real Garant was already the recommended warranty insurer for seven manufacturers and importers.
“The key to our success is our excellent customer service and our simple claims handling process,” says Adam Sebestyén, Manager Sales Hungary, Croatia and Slovenia. “Micheal Erb has paved the way for us with great commitment and support. We can always rely on him and our team,” praises Adam Pataki, Area Sales Manager Hungary – the second ‘Adam’ of the pair.
Following the initial success, there was no stopping the team. In addition to new vehicle extended warranties, the portfolio today also includes used car warranties and warranties for new and used motorcycles. Real Garant also has plenty to offer in terms of service. The maintenance package and the customisable care4mobility app help dealers to improve customer loyalty and increase workshop capacity utilisation.
Ten years later, Real Garant now works hand-in-hand with 13 manufacturers and importers in Hungary. The team has also seen constant expansion, and now comprises eight warranty specialists. The ‘Adam’ sales team, now also with Tamás Tarcsafalvi, serves the whole of Hungary with great commitment and passion. The other half operates from the Austrian branch in Vienna, ensuring everything runs smoothly behind the scenes too.