Since 1 November 2017, Kia Motors Belgium has been working closely with the customer retention specialists, Real Garant. The joint EasyDrive and EasyDrive+ programs increase customer retention in the showroom, and offer car buyers comprehensive financial security with regard to maintenance work.
EasyDrive and EasyDrive+ are the names of the two new maintenance programs created as a result of cooperation between Kia and Real Garant. The EasyDrive program covers all the prescribed maintenance work by Kia Motors Belgium – including labour and material costs.
EasyDrive+ also covers wear and tear such as replacement brake pads, the clutch or the battery. The cost of the maintenance product can be calculated individually for each vehicle – very easily via Kia’s own dealer portal. However, contracts can be agreed for up to a maximum of seven years and 150,000 km, making them the perfect extension to the seven-year Kia warranty.
Kia Assistance is included with both EasyDrive and with EasyDrive+.
Both parties are delighted: “Customer retention and ease of ownership are key for KIA. In this sense, the new EasyDrive program is the perfect complement to our unique seven-year warranty. Real Garant’s flexible and professional approach to work helped us in developing a program that meets the needs of the Kia customers and the Kia network,” says Ivan Schack, Head of Aftersales at Kia Motors Belgium.”
Real Garant is also happy about the new cooperation: “We are pleased to announce that Kia Motors Belgium has chosen Real Garant as a partner for their new EasyDrive maintenance program. The EasyDrive program will not only increase customer loyalty and their satisfaction with the Kia network, but will also give both dealers and customers the necessary peace of mind,” says Wim Vanackere, General Manager of Real Garant BeNeLux.