Your information is safe with us

Real Garant Versicherung AG respects your right to informational self-determination and privacy. We adhere to this principle when developing advertising offers as well as when processing customer data.
We respect your right to privacy, in particular your right to information regarding data stored about you. If you have questions regarding privacy, please contact our company’s data protection officer.

Technical data
For technical and organisational reasons, our web servers store data related to the use of our web pages, including the name of the internet service provider, the name of the internet page from which you accessed our page, which of our web pages you visit and the duration of your visit. We perform statistical analysis of this data in order to optimise our web pages.

Cookies are alphanumeric identifiers that are transmitted to your computer’s hard disk from the web browser. Real Garant Versicherung AG does not use cookies.
However, the system generates cookies independently, which are stored on your computer’s hard disk by the web browser. These session (transient) cookies are used to manage an internet session. That way, for example, you do not have to enter personal data each time you fill out a form. In connection to the use of our web pages, we use persistent (permanent) cookies to store data about which pages you visit within our website (path tracking). We perform statistical analysis of this data in order to optimise our web pages. Your data is used exclusively for statistical purposes and is not personalised.

Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies to analyse how users use our site and our online services. The information generated by the cookie about your use of the website is typically transmitted to and stored by Google on servers in the United States.
On this website, IP anonymisation has been activated so that the IP address of Google users within Member States of the European Union or in other states party to the Agreement on the European Economic Area is truncated in advance.
Only in exceptional cases will the full IP address be transferred to a server from Google in the USA and truncated there. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google will not associate the IP address collected from your browser by Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website.
Users can also prevent Google from tracking data generated by the cookie and related to its use (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available through the following link. The current link is:


Personal data
We store your personal data only if you voluntarily provide it within the context of one of our applications (e.g. address change, offer enquiry, damage report). Your data will be processed exclusively for the purpose for which you provided it.
Your data may be passed on to reinsurers for the purpose of risk assessment and handling reinsurance as well as assessing risk and claims to other insurers and/or service providers.
We use modern encryption methods for the transmission of your data. We currently use SSL encryption (Secure Socket Layer), which is recommended by the Federal Office for Information Security. This is the best technical standard available today. That way, your data cannot be read or changed third parties during transmission to us.

What a secure connection looks like:
You can determine whether a website securely transmits personal data by the internet address (URL), which should begin with “https://”. You can tell whether your data is safe during transmission in your browser settings: Internet Explorer and Mozilla Firefox indicate a safe connection with a lock in the right corner of the address bar. In Netscape Navigator, the open lock at the bottom left of the browser’s address bar turns into a closed lock.

We ensure the protection of your personal data through a variety of organisational and technical measures. Our employees are obliged to protect your data pursuant to § 5 of the Federal Data Protection Act.